AC Tune-Up FAQ

AC Tune-Up Frequently Asked Questions


Q: I bought this Air Duct Cleaning voucher. How do I schedule a service call?
A: To schedule a service call, simply call us 888-505-6753 or email info@new-york-air-duct-cleaning.com with your address, zip code, phone number and few preferred dates for the service.

Q: How much time does this service take?
A: Normally, the process of the inspection takes about 30 minutes depending on the configuration of your system. When a refrigerant is needed, you can expect additional 30-45 minutes to the service.

Q: What is the area coverage for your services?
A: This Air Duct Cleaning voucher deal covers all New York area. Our offices are located in Brooklyn and Queens. In some cases we are willing to extend our services as far as Westchester and New Jersey City. All other New York areas are welcome to purchase this deal and we will simply add a $40-$55 travel fee to your invoice depends on your exact location.

Q: Can I purchase more than one voucher?
A: Due to the low price, we limit only one per household. We do encourage you to buy more Gift Vouchers for your family and friends. Trust us, they will thank you for it.

Q: Can I schedule my appointment for any day of the week?
A: Due to the overwhelming response to the Ac-Tune promotions, appointments are required and subject to availability. We will and do work around your schedule to make these most convenient for you.

Q: What if I work late and can’t be home during regular business hours?
A: Our technicians are scheduled for Monday – Sunday, from 8:00AM to as late as 20:00PM if needed. We understand that some of you work late and not able to be home during standard business hours.

Q: Can I use this for my business location?
A: In general, you can use this special offer for your business location as long as it is not bigger than a home system. We suggest calling our office to confirm prior to purchase.

Q: Can I get an estimate for my house prior to purchasing this, so that I will know if I need a refrigerant refill?
A: This offer includes an inspection of a single system in your home. An inspection is required in order to determine the condition of the various components. The same inspection is included in the AC-Tune up deal.

Q: I have two furnaces (large house). Can I buy two vouchers and use them both?
A: You only need to purchase one coupon to receive this promotion value for your second system. The second voucher can be used as a gift.

Q: Some companies are very pushy about selling additional services that the Air Duct Cleaning voucher doesn’t cover. Can you tell me what is and isn’t covered with the air-conditioning tune up?
A: New York Technician are paid hourly and they are not paid by commission. Although the company provides other services they are not “pushed” to our clients.

Q: What components will be serviced as part of this tune up?
A: The offer include the a tune up for a single Furnace/AC/Heating system. Our technicians will inspect the Cooling coil, Condenser, Blower (Fan motor), Air filter, Refrigerant, Duct work and the dryer vent.

Q:What are the Cooling coil and the Condenser?
A: Those components are an integral part of the AC system. The Condenser provides the power to the AC unit and it is usually located outside of the house. The Cooling coil performs the cooling operation and cools the air as it passes through.

Q: We have a new Carrier system, showing a message that the filter needs to be serviced. Do you clean these, and if not, do you sell replacements?
A: We do offer Electrostatic filter replacements. Our company is equipped to handle any HVAC issues. The filter and the system will be inspected in order to determine the problem.

Q: Once the voucher is expired, what are my options?
A: Only the promotional value of the voucher expires. You can still use the actual value of the vouchers and apply it towards any of our services.

Q: After inspecting the furnace, what is the cost should it need to be cleaned?
A: Costs vary based on the configuration of your system. The technician will be able to offer an estimate at the time of the inspection.

Q: What home types are included with this offer?
A: This offer applies to condos, apartments, single-family and townhomes. All others should call us first to make sure this offer applies.

Q: Do you service entire building and/or condo associations?
A: We certainly do and do it well. Feel free to have your Association give us a call for a Air Duct Cleaning discount.

Q: Is the equipment that is brought into the home dragged across the carpet? Do the technicians use carpet protectors on their feet?
A: Yes, we use carpet protectors for the equipment, as well as disposable booties for the personnel.

Q: Does this service require cutting or altering of furnace or the AC system?
A: No, most of the times it is not required. Our technicians are qualified to open, inspect and fix the system without damaging the housing. In special cases, our technicians will inform the customers on any actions required prior to making any changes to your system. If done, rest assure all work is done accurately and professionally.

Q: Why is the duct work inspected? Does it has anything to do with the AC tune up?
A: Yes, the duct work is the infrastructure for the distribution of cool air in your home. Unsanitary and dirty duct work may cause the AC and furnace to be less efficient and even break down.

Q: Are you licensed and insured?
A: Yes, of course we are.